Are you a stickler for impeccable service? Do you pride yourself on solving problems, finding solutions, and taking care of others? Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers? If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then OnTime Service is the company for you! OnTime Service is #1 in Alabama area for customer service: We believe it’s important to know that we still do business the right way! We are not a large corporation who only cares about the bottom line. We are your neighborhood service company who cares more about customer satisfaction than anything else! At OnTime Service we also pride ourselves with taking care of our team members: employees here are not just employees, we are a team and a family! We offer great benefits, we have fun company outings, free breakfast weekly, annual Christmas party, annual awards banquet, and we give back to our local community!
We are seeking an experienced customer service professional to join our Customer Experience Providers team.
Work among some of the best customer service representatives in the industry
Be a part of a team driven culture, and have fun while being well compensated!
We offer competitive pay, actual salary dependent on experience
Full coverage health insurance through Blue Cross and Blue Shield of Alabama
Gap insurance, short term/long term disability insurance, dental, and paid maternity leave
Paid Holidays and paid vacations
Company issued uniforms, caps, and jackets
Room for advancement and low turnover
We are constantly growing!
High School Diploma or GED
1-2 years of call center experience preferred or previous customer service experience
Working knowledge of computers and ability to navigate through software applications i.e.: Microsoft Outlook, Excel & Word, experience with SuccessWare software is a plus
Previous experience working with business management software tools is preferred
Ability to pass a drug test and background check
Strong customer service and communication skills
Ability to effectively handle multiple tasks in a fast paced environment
Works well with a team
Being genuine and personable is a must!
Essential Functions and Responsibilities:
Handling inbound and outbound calls to customers
Recording important information from customers and booking calls
Communicating between team members on a daily basis
Strong commitment to world class customer service
Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
Superior oral/written communication skills and ability to convey information clearly and effectively
Ability to work well and quickly under pressure
A knack for effective time management, organization, and prioritizing
Strong decision making, change management, and negotiation skills
Ensures proper, accurate job notes in the system, and in databases used to communicate with customers as well as departments/technicians
Build solid productive relationships with team members and customers
Provide timely feedback to management on any issues or needs
About the Company:
OnTime Service was voted the “Super Service Award” by Angie’s List for six straight years and also has an A+ rating with “Better Business Bureau”. OnTime Service has hundreds of Google Reviews with an average of 4.8 stars out of 5, and we have hundreds of Facebook Reviews with an average of 4.9 stars out of 5. We are members of Success Group International and Learning Alliance. OnTime Service is also proud to be a part of the Homewood Chamber of Commerce, Hoover Chamber of Commerce, Vestavia Chamber of Commerce, and the National Fire Protection Association. OnTime Service prides itself in supporting our veterans by sponsoring “Folds of Honor”, we also sponsor local and international charities: such as “Kulture City”, “Children’s Harbor”, “Children’s Village”, and “Doulas Partners”.
OnTime Service is #1 in Alabama for customer service. We are seeking friendly, clean-cut, professional Call Center Representatives.